The majority of restaurants allow cell phone use (keep the consumer happy), but Il Triangolo in NYC does not allow it. The owner noticed that people no longer paid attention to their surroundings, food, or family members, and customers slowed down everything in the restaurant, since they didn’t focus on eating their food. Now, there’s a sign outside the restaurant, and the owner also tells people in-person. If someone gets a phone call, they’re asked to step outside. Most guests comply, and keep returning to the restaurant because most people just want to eat in peace.
- The usual mantra in many restaurants is to satisfy the customers. They believe that they should give the customers everything that they want.
- Mario Gigliotti would never pet his customers by acceding to their every wish. His restaurant, Il Triangolo, is situated in Corona, Queens.
- When cellphone use started proliferating, Gigliotti owned one which he used for ordering food items but he noticed that people were distracted by the cellphones in the restaurant.
“Gigliotti, who is 52, opened Il Triangolo in April 2011. It specializes in Southern Italian food, and he created many of the recipes including homemade fettuccini ala Triangolo, chicken frangelico and shrimp limoncello. It seats around 60 people.”